Refund Policy

How we review and process refund requests for proxy traffic orders.

Effective date: October 30, 2026

This Refund Policy describes how VoVoProxy handles refund requests. It forms part of our Terms of Service. All refunds are reviewed manually so that we can verify the order, payment and account usage before deciding.

Summary: orders that have not been delivered are refundable in full. For orders where traffic has already been credited, we review the remaining account balance and the traffic already used, and issue a full or partial refund where appropriate.

1. Orders that have not been delivered

If we cannot deliver the traffic you ordered, or if your order is cancelled before provisioning, you are entitled to a full refund of the amount paid for that order. Where possible, we may offer to deliver the traffic instead, but the choice is yours.

2. Delivered orders

Proxy traffic is prepaid and measured in gigabytes. Once traffic has been credited to your account, refunds are assessed case by case. We review:

the order and payment record;
the traffic credited to the account;
the traffic already consumed; and
any technical issue that prevented you from using the service.

Traffic that has already been used is not refundable. Unused balance may be refunded in full or in part at our discretion after review. If a technical issue on our side prevented you from using the service, we will take that into account and may issue a full refund even where some traffic was consumed.

3. Duplicate or incorrect payments

If you believe you were charged twice, paid the wrong amount or paid for the wrong order, contact us with the payment reference and order details. After verification, we will refund any duplicate or excess amount.

4. Accounts suspended for abuse

Refunds are not available for accounts suspended or terminated for breach of our Terms of Service, including fraud, spam, malware, illegal activity or abuse of third-party systems. Unused traffic on such accounts may be forfeited to the extent permitted by law.

5. How to request a refund

Email support@vovoproxy.com with:

your account email address;
the order identifier and payment reference;
the amount and date of payment; and
a short description of the issue.

Please send the request as soon as possible after the issue arises. We may ask for additional information to verify the order and payment.

6. Review and processing

We review refund requests as promptly as possible after receiving the information we need.
If a refund is approved, we process it through the same third-party payment processor used for the original payment, in the same cryptocurrency where supported.
The time it takes for funds to appear depends on the payment processor and the blockchain network. We will confirm the refund decision and transaction reference by email.
To prevent further use while a refund is under review, we may temporarily block the affected account. If the refund is declined, we will restore access where appropriate.

7. Chargebacks and payment disputes

If you raise a payment dispute or reverse a payment while a refund request is pending, we may suspend the account and cooperate with the payment processor. Please contact us first so we can resolve the issue directly.

8. Changes to this policy

We may update this Refund Policy from time to time. The updated version will be posted on this page with a new effective date. The policy in effect at the time of your order applies to that order.

9. Contact

Questions about refunds? Email support@vovoproxy.com. We aim to respond within one business day.

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